Privacy Policy

1. What Information We Collect

KeyscanCA collects information to provide and improve our Canadian-hosted Keyscan Aurora access control platform. The types of information we collect include:

• Contact Information: Name, email address, phone number, and company details when you sign up or contact us.
• Authentication Data: Credentials and session tokens managed through Supabase for secure access to your account.
• Usage Data: Information about how you interact with our platform, including access logs, feature usage, and system performance metrics.
• Payment Information: Billing details processed through Stripe (we do not store full credit card numbers).
• Analytics Data: Browser type, IP address, pages visited, and referral sources collected via Google Analytics.
• Cookies and Tracking: Persistent identifiers to remember your preferences and maintain your session.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing access to KeyscanCA and managing your account.
• Communication: Sending transactional emails (confirmations, support responses) via Resend.
• Authentication: Securing your account and preventing unauthorized access.
• Payment Processing: Processing subscriptions and billing through Stripe.
• Analytics: Understanding usage patterns to improve our platform and user experience.
• Support: Responding to inquiries and providing technical assistance.
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests.

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For a complete list of cookies we use, their purposes, and durations, please visit our Cookie Policy.

Cookie categories include:

• Necessary: Essential for authentication, security, and platform functionality.
• Analytics: Help us understand how users interact with our platform.
• Marketing: Enable personalized advertising and conversion tracking.
• Preferences: Remember your settings and preferences.

4. Do Not Sell My Personal Information

Under the California Consumer Privacy Act (CCPA) and similar privacy laws, you have the right to opt out of the sale or sharing of your personal information.

KeyscanCA does not sell your personal information. We do not share your data with third parties for their direct marketing purposes. However, we do share certain information with service providers (Supabase, Stripe, Resend, Google Analytics) who process data on our behalf under strict confidentiality agreements.

If you wish to exercise your CCPA rights or have questions about our data practices, please contact us at support@nvgcommunication.ca.

5. Your Rights

Depending on your location, you may have the following rights:

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary by data type:

• Account Data: Retained while your account is active and for 30 days after deletion.
• Transaction Records: Retained for 7 years for tax and legal compliance.
• Analytics Data: Retained for up to 2 years.
• Consent Records: Stored in your browser's localStorage and retained until you clear your cookies or withdraw consent.

You can request deletion of your data at any time by contacting us at support@nvgcommunication.ca.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: